TERMS OF SERVICE
1. Billing
Cathy Bourne Ltd will estimate for a project before work commences. On acceptance of the estimate, Cathy Bourne Ltd may require part-payment at an agreed milestone in the project. If client requirements change after the work has been started, Cathy Bourne Ltd will advise of any increased costs for services and discuss with the Client how best to proceed.
2. Payment
Balance invoices will be raised on project completion and must be paid within 30 days. VAT is chargeable on all invoices, where applicable. Invoice queries must be raised within 5 working days. Late payments may incur additional charges. Cathy Bourne Ltd reserves the right to suspend work on projects if Client accounts are overdue.
3. Scheduling
Cathy Bourne Ltd and the Client will agree a schedule of work on approval of estimate. Cathy Bourne Ltd will always endeavour to achieve Client deadlines and work within Client schedules but cannot accept responsibility for works not meeting deadlines when the agreed deadlines are not met by the Client.
4. Approval
Cathy Bourne Ltd will not allow use of assets or any other final delivery outputs until the project has been approved by the Client. Once approved by the Client, Cathy Bourne Ltd are not liable for errors or omissions of any kind.
5. Confidentiality
Cathy Bourne Ltd acknowledges that projects may require the sharing or use of sensitive or confidential material relating to the Client’s products, vendors, works, strategies, proposals, and other proprietary information, and agree to protect the confidentiality of such materials. If strict confidentiality is required, Cathy Bourne Ltd is happy to sign an NDA or other confidentiality agreement.
6. Cancellation
The Client and Cathy Bourne Ltd both understand that services may be terminated at any time if the working relationship is deemed unsatisfactory by either party. All works that have been agreed and approved must be delivered by Cathy Bourne Ltd and paid in full by the Client, in accordance with Cathy Bourne Ltd’s payment terms. Work refused by the Client remains ownership of Cathy Bourne Ltd and may not be used by the Client in whole or in part. Work refused after project completion must be paid in full.
7. Ownership and copyright
Ownership of all work belongs to the Client as soon as invoice payment has been made, from which time the Client is then free to use, replicate, edit and distribute it. Cathy Bourne Ltd retains ownership of materials until payment has been made in full. The Client accepts full responsibility for copyright ownership of any images, photos, graphics or materials provided to Cathy Bourne Ltd and Cathy Bourne Ltd is not liable for establishing copyright ownership of materials supplied to them by the Client.
8. Unforeseen or sudden termination of a project
In the unlikely event of illness or accident that prevents Cathy Bourne Ltd from being able to complete a project, Cathy Bourne Ltd will endeavour to find an alternative provider to complete the work, and the project will either be billed by Cathy Bourne Ltd on completion or by the new provider, as agreed by the Client. Alternatively, project assets may be handed back to the Client for them to appoint another provider to continue the work, in which case Cathy Bourne Ltd will bill the Client for work done up to that point.
9. Acceptance of terms
The Client agrees to pay for agreed services rendered by Cathy Bourne Ltd. By agreeing to an estimate or authorising a body of work to commence, the Client agrees to the Terms of Service.